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Terms & Conditions

Terms & Conditions

Order Processing:
The majority of orders are processed and shipped within 1 business day or less, occasionally an order might take a couple days more before shipping; this is very rare. An email notification will always be sent when your order is submitted and another email notification will be sent when your order is shipped. Depending on your email provider you may need to check your spam folder if you cannot find your order email.

Shipping:
The 12oClockLabs store offers a variety of cost effective shipping methods, including Priority Mail Flat Rate Boxes, and Standard First Class International Mail. All postage calculations are done in real time using the cubic dimensions and weight of the products in your cart, to provide the most accurate shipping calculation possible.
Please note: It is strongly recommended that you select a Priority Mail or Express Mail shipping option, since these shipping methods include tracking for your package, by selecting any non-trackable shipping option, such as first class mail or parcel post, you agree to not hold 12oClockLabs responsible for any lost or stolen packages. 12oClockLabs will work with the usps post office to find or replace any trackable packages which become lost or stolen. Most International packages usually arrive in 5 to 10 business days, depending on customs, some countries transit times may be as high as 4 to 6 weeks for delivery. Rarely a customs delay can cause a first class package to take 12 weeks for international delivery. Trackable packages can be tracked at www.USPS.com


Canada Shipping:
Canada seems to be the slowest country to have packages delivered, though normally a typical First Class or Priority package arrives in 5 to 10 business days, we have seen First Class and Priority packages occasionally take 4 to 6 weeks for delivery. And we have occasionally seen Express packages take 2 weeks for delivery.

Return / Exchange Policy
You must first contact us to obtain an RMA number before returning any item. Items returned without an RMA number will be refused. You may return an item for refund or replacement within 30 days of the date your item is delivered. The item must be unused and in its original packaging, (un-used resell-able condition), absolutely no exceptions. Please save all packaging, and please do not mare and destroy a products packaging by smashing the product into a smaller box than it will fit. Product must be received in "un-used resell-able condition", not crushed damaged condition. RMA Returns must be received in a box, envelopes and bubble-envelopes are NOT accepted and will be refused. RMA returns must be shipped to us by USPS Priority Mail in a box, we do not accept First Class Mail or Parcel Post Mail packages, they will be refused. There are no restocking fees for exchanges, but there is a 10% restocking fee for items returned without an exchange. Customers will also pay all shipping costs incurred for the refund or exchange, this means you will pay to ship the item back to us AND if you received paid or free shipping on your original order, we will deduct whatever our shipping cost was from your refund. Make sure to insure your return shipment, the responsibility will remain with the customer on ensuring any returned products are successfully returned.

Disclaimer:
By using any 12oclockLabs product you agree to assume all risk and liability therein, and not hold responsible 12oclockLabs for any mishap (either foreseeable or unforeseeable) that may arise from using or misusing any product; this includes all items sold or distributed by 12oClockLabs. All electronic devices are subject to possible failure during normal usage, and by using any product you agree to assume the risk and liability for such a possible failure. By using a product you also agree that you are solely responsible for making sure the equipment you are running meets the laws and regulations for where you live.

3 Year Limited Warranty:
In the event of a 12oclockLabs product failure due to normal usage, 12oclockLabs may elect to repair or replace your product, for a period of 3 years from product purchase date; at their option. This warranty does not cover damage from misuse, neglect, alteration, or self repair. 12oclockLabs will determine if any damage incurred was not due to normal product usage. This limited warranty applies to the original purchaser of the product, and is transferable to a new owner with proof of purchase.